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Plaintiff insured went on long term leave from her place of employment due to severe stress and emotional issues.  It was undisputed that the long term disability insurance administrator promptly investigated and paid the insured full benefits.  The policy provided for benefits to be reduced by other income received by the beneficiary, including from Social Security or a retirement fund.

Plaintiff and the insurer entered into a written agreement where the insurer agreed to pay more benefits up front, instead of deducting the anticipated payments from the beginning, with the understanding that once the “other income” sources started to make payments, Plaintiff was to reimburse the insurer for the overpayments.  When Plaintiff began to receive SSDI and retirement benefits, the insurer, through its administrator, wrote three letters informing Plaintiff that she needed to remit the overpaid benefits.

When Plaintiff refused, the administrator placed the claim with a collection agent.

Plaintiff brought suit against the insurer, its administrator, and the collection agent for breach of contractual and fiduciary obligations, as well as various Pennsylvania statutes including the Pennsylvania bad faith statute.  Plaintiff alleged that Defendants’ conduct in attempting to collect the money was outrageous, harassing, and in bad faith.

Plaintiff claimed that Defendants called before 7:30 a.m. and as late as 10:30 p.m., threatened to come to her residence to collect the money, to have her arrested, to seize her bank account, and to impose liens against her property and assets.  Plaintiff also claimed that Defendants continued to contact Plaintiff directly after she informed Defendants that she was represented by counsel.

The Eastern District of Pennsylvania granted Defendants’ Motion for Summary Judgment.

As to the claim of Bad Faith under 42 Pa. Cons. Stat. Ann. § 8371, the Court noted that Plaintiff never introduced evidence that Defendants acted in bad faith in investigating, processing and satisfying her disability claim, and without such evidence, the policy could not form the basis of a violation of Section 8371.  The Court rejected Plaintiff’s putative bad faith expert’s opinion as to violations of Section 8371, finding it to add virtually nothing to the matter that was appropriate for the court’s consideration.

Further, as to Plaintiff’s claims of breach of contract and fiduciary obligations, the Court noted that Plaintiff never specified when the alleged threatening calls occurred, but instead averred generally that the threats were made on “several occasions.”

Next, the Court noted that even if the collection agent was overzealous in his efforts to collect the debt, it was undisputed that any contact was limited to one week, and that the isolated and few instances of contact did not rise to a breach of the implied duty of good faith and fair dealing, as a matter of law, in Defendant’s investigation nor the attempts to collect the debt.

Finally, the Court found that violations of the Pennsylvania Fair Credit Extension Uniformity Act, the Unfair Insurance Practices Act, and the Unfair Claims Settlement Practices Regulation do not establish per se bad faith conduct in the investigation or denial of benefits.

Date of Decision:  November 16, 2006

Connolly v. Reliastar Life Ins. Co., Inc., 2006 U.S. Dist. LEXIS 83440 (E.D. Pa. November 13, 2006) (Joyner, J),